Terms of service

Last updated: November 12, 2025

Overview

Welcome to Clouds.オタル. The terms “we”, “us”, and “our” refer to Clouds.オタル. We operate this online store and website, including all related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”) outline the rules and conditions that govern your use of the Services. By accessing, visiting, or using any part of the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

1. Access and Account

By using the Services, you confirm that you are at least the age of majority in your jurisdiction, and that you authorize any minor dependents using the Services via devices you own or control.

You may be required to provide accurate, current, and complete information when accessing the Services or making a purchase. You are solely responsible for maintaining the confidentiality of your account credentials, and for all activities under your account. Account access must not be transferred, licensed, or sold to another person.

2. Our Products

We strive to present our products accurately. However, colors and appearance may vary depending on your device settings.

We do not guarantee that products will meet your expectations or match images exactly.
Product descriptions, availability, and prices may change at any time without notice.

We reserve the right to limit product quantities, discontinue items, or restrict sales to any region or individual at our discretion.

3. Orders

Placing an order constitutes an offer to purchase.
We reserve the right to accept or decline any order. An order is accepted only once payment has been processed and we confirm acceptance.

Please review your order carefully before submitting. After acceptance, cancellations may not be possible.

All purchases are subject to our Refund & Returns Policy.

You represent and warrant that all purchases are for personal use only and not for resale or commercial export.

4. Prices and Billing

Prices, promotions, and discounts may change without notice.
The price displayed at checkout is the final price for your order, excluding applicable taxes, shipping costs, customs duties, or import fees.

You agree to provide accurate and updated billing information, including valid payment method details, so we can process your transactions and contact you if necessary.

5. Shipping and Delivery

Delivery estimates are provided as guidelines only.
We are not responsible for delays caused by carriers, customs, or events outside our control.

Once an order is transferred to the carrier, risk of loss and title pass to you.

6. Intellectual Property

All content on the Services—including trademarks, images, designs, graphics, text, video, and layout—belongs to Clouds.オタル or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only.
You may not reproduce, modify, distribute, publicly display, or use our content without prior written permission.

Clouds.オタル trademarks and branding may not be used without authorization.

7. Optional Tools

We may provide access to third-party tools that we do not control.
You acknowledge that such tools are provided “as is”, without warranties or liability.

8. Third-Party Links

The Services may include links to external websites.
We are not responsible for examining or evaluating their content, nor for any harm resulting from your use of third-party websites, products, or services.

9. Relationship with Shopify

Clouds.オタル is powered by Shopify.
However, all sales, refunds, customer service, and liabilities related to purchases are solely between you and Clouds.オタル.

Shopify is not responsible for any damages or issues arising from your purchases.

10. Privacy Policy

All personal information collected through the Services is governed by our Privacy Policy.

Shopify also processes certain data to operate and improve the platform.

11. Feedback

If you submit reviews, suggestions, or ideas (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, modify, publish, and distribute that content.

You guarantee that you own the rights to your Feedback and that it complies with these Terms.

12. Errors and Omissions

Information on the Services may include errors or inaccuracies (product descriptions, availability, pricing, promotions).
We reserve the right to correct such errors and update information at any time without notice.

13. Prohibited Uses

You may not use the Services to:

  • violate any laws or regulations

  • infringe intellectual property rights

  • harass, defame, insult, or harm others

  • submit false or misleading information

  • engage in malicious, fraudulent, or disruptive activities

Any misuse of the Services may result in termination.

14. Termination

We may terminate or restrict access to the Services at any time, without notice, if you violate these Terms.
You remain responsible for all charges incurred up to the termination date.

Sections that naturally survive termination (e.g., Intellectual Property, Liability, Indemnification) will continue to apply.

15. Disclaimer of Warranties

Except where expressly stated by Clouds.オタル, the Services and products are provided “as is” and “as available”, without warranties of any kind.

16. Limitation of Liability

To the fullest extent permitted by law, Clouds.オタル and its affiliates are not liable for any:

  • direct or indirect damages

  • lost profits or revenue

  • lost data

  • replacement costs

  • consequential or punitive damages

This applies regardless of the cause or theory of liability.

17. Indemnification

You agree to indemnify and hold harmless Clouds.オタル, Shopify, and related parties from any claims or liabilities arising from:

  • your breach of these Terms

  • your violation of laws or third-party rights

  • your use of the Services

18. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remainder will remain valid.

19. Waiver & Entire Agreement

Failure to enforce any right does not constitute a waiver.
These Terms, together with posted policies, constitute the entire agreement between you and Clouds.オタル.

20. Assignment

You may not assign these Terms.
We may assign our rights and obligations without notice.

21. Governing Law

These Terms are governed by Swiss law.
Any disputes will be handled exclusively by Swiss courts.

22. Headings

Section headings are for convenience only and do not limit the Terms.

23. Changes to Terms

We may update or modify these Terms at any time.
Continued use of the Services after changes constitutes acceptance.

24. Contact Information

Questions about these Terms should be sent to:

📧 Email: dream@cloudsofotaru.com
📍 Address: Route de la Gare 41, 2017 Boudry, Switzerland
🛍️ Business name: Clouds.オタル
🧩 Platform: Powered by Shopify