Privacy policy

Last updated: November 30, 2025

Clouds.オタル operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our Services, or make a purchase. By accessing or using the Services, you agree to this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact details
Name, email address, billing address, shipping address, phone number.

Payment information
Payment card data, financial account information, payment confirmations (processed by Shopify and payment providers — we do not store full card numbers).

Account information
Username, password, preferences, settings.

Order & transaction data
Items viewed, added to cart, purchased, returned, exchanged, or cancelled.

Communications
Information you provide when contacting customer support.

Device & usage information
IP address, device identifiers, browser type, interaction logs, cookies.

2. How We Collect Personal Information

We collect information:

  • Directly from you (checkout, account creation, support)

  • Automatically via cookies, device data and browsing behaviour

  • From Shopify (store operation, fraud prevention, analytics)

  • From service providers or partners, where relevant

3. How We Use Personal Information

We use your information to:

Provide and improve the Services

Order processing, payments, shipping, returns, notifications, account management, reviews, personalization.

Marketing & advertising

Email promotions, product recommendations, targeted advertising (where permitted).

Security & fraud prevention

Identity checks, fraud detection, platform integrity.

Customer support

Handling your questions and service requests.

Legal compliance

Responding to lawful requests and fulfilling regulatory obligations.

4. How We Share Personal Information

We may share your information with:

  • Shopify (store hosting, checkout, analytics)

  • Service providers (fulfilment, payments, email, analytics)

  • Business and advertising partners, where legally allowed

  • Social media integrations you choose to use

  • Affiliated entities

  • Authorities when required by law

  • Business successors in case of merger or acquisition

We do not sell personal data.

5. Relationship With Shopify

Our store is hosted by Shopify. Shopify processes certain personal data to operate, secure and improve the platform.

Learn more about Shopify’s privacy practices:
https://www.shopify.com/legal/privacy

6. Third-Party Links

The Services may include links to external sites.
We are not responsible for their privacy policies or content.

7. Children’s Data

The Services are not intended for minors.
We do not knowingly collect personal data from individuals under the age of majority.

8. Data Security & Retention

We take reasonable measures to protect your information.
We retain personal data only as long as necessary to:

  • Maintain your account

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

9. Your Rights

Depending on your country (EU, UK, etc.), you may have rights including:

  • Access your data

  • Delete your data

  • Correct inaccurate data

  • Data portability

  • Opt out of targeted advertising

  • Withdraw consent

To exercise your rights, contact us at dream@cloudsofotaru.com.

If your browser uses Global Privacy Control (GPC), Shopify may automatically apply legally required opt-out signals.

10. International Data Transfers

Your data may be processed outside your country.
When required, we rely on Standard Contractual Clauses or equivalent safeguards.

11. Updates to This Policy

We may update this Privacy Policy. The “Last updated” date reflects the latest version.

12. Contact

For any request, question, or rights exercise:

📧 Email: dream@cloudsofotaru.com
📍 Address: Route de la Gare 41, 2017 Boudry, Switzerland
We act as the data controller for this website.